BILLING TERMS AND CONDITIONS

Last Updated: September 12, 2026

These Billing Terms and Conditions ("Billing Terms") apply to purchases made through Stacehill ("we," "us," "our") at stacehill.com. By placing an order through our website, you agree to these Billing Terms, our Terms of Service, our Shipping Policy, our Return & Refund Policy, and our Privacy Policy.

PRICES AND CURRENCY

All prices displayed on our website are in U.S. Dollars (USD). Prices and product availability are subject to change without notice; however, a price change will not affect an order for which payment has already been successfully authorized, except where a pricing, technical, or listing error has occurred as described below.

ORDER ACCEPTANCE

Submitting an order does not guarantee acceptance of that order. An order is accepted only once we confirm it and begin processing it for fulfillment. We reserve the right to refuse, cancel, or limit an order where we reasonably believe that payment authorization cannot be obtained, billing or contact information is inaccurate or incomplete, the order appears fraudulent or unauthorized, a product is unavailable or was listed with a pricing or technical error, or the order otherwise violates these Billing Terms or our Terms of Service. If we cancel an order after payment has been captured, we will refund the amount paid for the cancelled items to your original payment method. For accepted payment methods, please see our Payment Policy.

BILLING INFORMATION ACCURACY

You agree to provide accurate and current billing information, including your name, billing address, email address, and payment details, and you represent that you are authorized to use the payment method provided. We may contact you to verify order or billing details before processing an order. Stacehill is not responsible for order delays or failed transactions resulting from inaccurate or outdated information provided at checkout.

PRICING AND LISTING ERRORS

We make every reasonable effort to ensure that product prices, descriptions, and availability are accurate. If a product is listed with an incorrect price or incorrect information due to a typographical, technical, or listing error, we will contact you before your order ships. You may choose to proceed with the order at the correct price or cancel it for a full refund.

PROMOTIONAL CODES AND DISCOUNTS

Promotional codes and discounts are subject to their stated terms and may be changed or withdrawn at any time. They cannot be redeemed for cash, transferred, combined with other offers, or applied retroactively unless we expressly state otherwise. We reserve the right to cancel or adjust an order if a discount or promotional code was applied in error or in violation of its stated terms.

ORDER CHANGES AND CANCELLATIONS

Because orders are processed quickly, we cannot guarantee that an order can be changed or cancelled once it has been submitted. If you need to request a change or cancellation, please contact us as soon as possible at info@stacehill.com. Any approved return, refund, replacement, or other post-purchase resolution is governed by our Return & Refund Policy.

TAXES

All prices shown on our website include any applicable U.S. sales tax. No additional sales tax will be added to your order at checkout.

BILLING DISPUTES AND UNAUTHORIZED CHARGES

If you believe you were charged an incorrect amount, charged more than once for the same order, or charged without authorization, please contact us at info@stacehill.com with your order number so we can review and correct the issue. We encourage you to reach out to us directly before opening a dispute with your bank or payment provider, as most billing issues can be resolved faster this way. Nothing in these Billing Terms limits any rights you may have under applicable law or through your payment provider.

NO SUBSCRIPTION OR RECURRING BILLING

Unless expressly stated at checkout for a specific product, all purchases made through our website are one-time purchases. We do not charge recurring fees or automatic renewals for standard orders.

CHANGES TO THESE BILLING TERMS

We may update these Billing Terms from time to time to reflect changes in our billing practices, payment methods, or applicable law. Changes will apply only to orders placed after the revised terms are posted on this page.

CONTACT INFORMATION

Store Name: Stacehill
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Warehouse Address: 822 Nogales St, City of Industry, CA 91748, United States
Email: info@stacehill.com
Phone: +13027479367
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (PT)
Response Time: We aim to respond within 24 business hours, Monday to Friday. Weekend messages are answered the next business day.