PAYMENT POLICY
At Stacehill, we want checkout to be simple, secure, and easy to understand. Stacehill is a U.S.-based business that currently serves customers in the United States. We accept several trusted payment methods so you can choose the option that works best for you.
PAYMENT METHODS
Credit and Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and other supported card networks shown at checkout.
To pay by card, select the card payment option at checkout, enter your card details, billing information, and confirm your payment. Once your payment is successful, you will see an order confirmation page and receive a confirmation email.
Apple Pay and Google Pay
We support Apple Pay and Google Pay for faster checkout when available on your device or browser.
To use Apple Pay or Google Pay, select the option at checkout, confirm your details, and approve the payment using Face ID, Touch ID, your device passcode, or another supported verification method.
Shop Pay
Shop Pay allows returning customers to check out faster. Select Shop Pay at checkout, sign in to your Shop Pay account, and confirm your order.
PayPal
PayPal lets you pay securely without sharing your full financial details directly with us. To pay with PayPal, select PayPal at checkout. You will be redirected to PayPal to log in or complete your payment. After approval, you will return to our site and receive your order confirmation.
WHEN PAYMENT IS CHARGED
Your payment is charged when you place your order. After your payment is approved, you will receive an order confirmation email.
If your payment is declined, your order will not be completed. Please check your payment details and try again, contact your bank or card provider, or use another payment method. You may also contact us at info@stacehill.com for help.
CURRENCY
All orders on Stacehill are processed in U.S. Dollars (USD).
Any applicable taxes, shipping charges, or other fees will be shown at checkout before you complete your order.
If you use PayPal or another payment provider with an account in a different currency, that provider may apply its own currency conversion rate or fee. Please check with your payment provider before completing your purchase.
PAYMENT SECURITY
Payments made on the Stacehill website are protected by secure checkout technology. We do not store your full payment card details.
Payments are processed through Shopify Payments, PayPal, Shop Pay, and other trusted third-party payment providers. These providers handle payment information securely and follow industry payment security standards.
REFUNDS AND PAYMENT DISPUTES
If you believe a charge is incorrect or you would like to request a refund, please contact us at info@stacehill.com before opening a dispute with your bank or payment provider. Many issues can be resolved faster through our customer service team.
For full details about returns, refunds, damaged items, incorrect items, order cancellations, and change-of-mind requests, please review our Return & Refund Policy.
Approved refunds are processed no later than 10 business days after Stacehill receives and inspects the returned item, or after the refund is otherwise approved by Stacehill. Your bank, card provider, PayPal, Shop Pay, or other payment provider may take additional time to process and display the refund in your account.
When a refund is approved, Stacehill will issue the refund to the original payment method used for the order.
CONSUMER RIGHTS
Nothing in this Payment Policy is intended to limit any rights you may have under applicable U.S. consumer protection laws.
CONTACT INFORMATION
Store Name: Stacehill
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Warehouse Address: 822 Nogales St, City of Industry, CA 91748, United States
Email: info@stacehill.com
Phone:+13027479367
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (PT)
Response Time: We aim to respond within 24 business hours, Monday to Friday. Weekend messages are answered the next business day.