Getting your order to you safely and on time is something we take seriously at Stacehill. Here's everything you need to know about how we handle shipping.
Stacehill currently ships within the United States only. We are committed to providing U.S. customers with a clear and reliable shipping experience. Free shipping applies to orders shipped to the lower 48 U.S. states. At this time, we do not ship outside the United States.
OUR MANUFACTURING PARTNERS
Stacehill works with a network of trusted manufacturing partners around the world. These aren't just suppliers — they're experienced makers who help us bring quality home products to life. Every item goes through a careful process: it's made with attention to detail, checked for quality, and packed securely before it ever leaves the facility. Working directly with these manufacturers means we can offer products with unique designs and solid craftsmanship, all at prices that won't break the bank.
PROCESSING & DELIVERY TIMES
Order Cut-Off Time: 5:00 PM Pacific Time (PT). Orders placed after this time will be processed the next business day.
Order Processing Time: 1 to 2 business days (Monday to Friday). During holiday seasons or high-volume sale periods, processing may take up to 5 business days.
Once your order has been processed, it will be shipped by one of our trusted carriers. A tracking number will be sent to your email once your order ships.
Transit Time: 6 to 19 business days (Monday to Friday) for most standard items.
Estimated Delivery Time: 7 to 21 business days from the date the order is placed.
Furniture, oversized items, heavy items, custom items, and made-to-order products may take 4 to 12 weeks after shipping confirmation due to freight transport, item size, production time, or special handling requirements.
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, freight scheduling, weather, peak seasons, or circumstances outside our control.
Multiple item orders: If your order contains multiple items, they may ship separately. Some products may be fulfilled from different locations, and each package may have its own tracking number.
SHIPPING LOCATIONS
United States: We currently ship within the United States only, including all 50 U.S. states. Free shipping applies to orders shipped to the lower 48 states. For Alaska and Hawaii, shipping costs may vary. Please contact us before placing your order so we can provide a shipping quote.
We currently do not ship to U.S. territories, APO/FPO/DPO addresses, or P.O. Boxes.
Shipping Carriers: We use reliable carriers to deliver your order. In the United States, orders may be shipped with USPS, UPS, FedEx, or DHL. The carrier is selected based on your delivery address and the size or weight of the package.
SHIPPING DELAYS
We make every effort to deliver orders within the estimated timeframe, but delays may occur due to factors outside our control, including weather, customs clearance, carrier processing, freight scheduling, peak seasons, or other transportation disruptions.
Some orders may require additional time for customs clearance or carrier processing. If a delay occurs, we appreciate your patience and will continue to monitor your shipment where possible.
TRACKING
Once your order has been dispatched, you will receive a tracking number via email. Please allow 24–72 hours for the tracking information to become available on the carrier's website, as system updates may experience a slight delay immediately following shipment.
SHIPPING INFORMATION AND DELIVERY ISSUES
Double-check your shipping details before you place your order. We ship to whatever address and contact information you enter at checkout, and once an order has left our hands, we can't change the delivery address.
Make sure your address and phone number are complete and correct. If something is wrong or missing, delays can happen — and unfortunately, we can't be held responsible for that. If a package gets returned to us because of an incorrect address, the order won't be cancelled. You'll need to give us the right address so we can send it out again, and any extra costs from that will fall on you.
If your delivery details change after your order ships, you'll need to contact the carrier directly to sort out the new arrangement.
Some products — like floor lamps — may come in more than one box. If the first box arrives before the second, don't worry. The rest should be right behind it.
Once a carrier marks your package as "Delivered," it's over to you if something seems off. We're not able to take responsibility for packages that go missing after a confirmed delivery, so please reach out to the carrier directly if that happens.
UNPACKING
For safe and efficient unpacking, we recommend using appropriate personal protective equipment (PPE), such as gloves and safety glasses, depending on the type of product.
DAMAGED PARCELS
If your package looks damaged when it arrives, please take clear photos of the outside before you open it. While you're opening it, film a short video and make sure the shipping label is visible throughout. This documentation is what we need to file a claim with the carrier.
Send us the photos and video within 5 days of the delivery date. We'll take it from there and work on sorting out a solution. Claims reported after 5 days may not be accepted, because at that point it becomes really difficult to confirm the damage happened during transit.
RETURNS AND REFUNDS
For information about returns, refunds, repairs, replacements, damaged items, incorrect items, missing items, faulty products, order cancellations, and change-of-mind requests, please refer to our Refund Policy. All return and refund requests are handled in accordance with our Refund Policy and applicable consumer protection laws.
DELIVERY TERMS FOR LARGE ITEMS
Large or bulky orders, including furniture, floor lamps, and rugs, are delivered curbside at the front of your property. Inside delivery, carrying items upstairs or in elevators, unpacking, assembly, and removal of packaging materials are not included unless otherwise arranged.
CHARGEBACKS & PAYMENT DISPUTES
If a chargeback or payment dispute is raised for an order that has been confirmed as delivered, we may provide the carrier’s delivery confirmation, order details, and shipping records to the payment provider as supporting evidence. A confirmed delivery record may be used when responding to a payment dispute.
QUESTIONS?
You can find answers to your questions on our FAQ page or reach out to our Customer Service team below.
CONTACT INFORMATION
Store Name: Stacehill
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Warehouse Address: 822 Nogales St, City of Industry, CA 91748, United States
Email: info@stacehill.com
Phone:+13027479367
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (PT)
Response Time: We aim to respond within 24 business hours, Monday to Friday. Weekend messages are answered the next business day.